FAQs

Frequently Asked Questions

We know you have questions. And we're here to help. Please click a topic below for a full explanation. And if you don't see a question that you may have, please Contact Us.


Do you sell directly to the public?

We do not sell directly to the public, however we can provide you with names of dealers in your area that sell Cw? products. Please refer to the Contact Us page to request a name or names of a dealer near you.

How can I order replacement parts?

Our Resource Center is growing and expanding to provide you with online purchasing of replacement parts. Look for this new feature soon! In the meantime, please see our Contact Us page or call us at (800) 382-1156.

Where are you located?

Our corporate offices are located in Valencia, California. We have facilities/showrooms located in Sacramento, California; Las Vegas, Nevada; Tempe, Arizona; Pompano Beach, Florida and Auburn, Washington. Please refer to the Contact Us page for specific addresses and telephone numbers.

Do you have a showroom that displays your products?

Yes, we do have showrooms in our various facilities with displays of our products. Please refer to the Contact Us page for specific addresses and telephone numbers to arrange for a visit.

Where do I find Installation Instructions for my product?

Please refer to the Installation Instructions page where you will find the document for your particular product.

How do I find an installer to install my enclosure?

Please contact your dealer where you purchased the enclosure.

How do I apply for credit?

Please download an Application HERE.

What if there is a part missing from the product I just purchased?

Please refer to our Contact Us page to make a request or contact our Customer Service Department by calling (800) 382-1156.

How do I clean the glass on my new shower enclosure that has the CwShield??

Please refer to our CwShield? Protective Coating brochure.

How do I receive a brochure on your products?

Please contact your dealer or refer to our Contact Us page to request one.

How do I get a price on a door that I would like to order?

Please contact your dealer for a professional quotation or refer to the Contact Us page to request the name of a dealer.

I cut the mirror fascia on my Wardrobe Door too short. How do I order a new one?

Please refer to our Contact Us page to make a request or contact our Customer Service Department by calling (800) 382-1156.

I cut the track for my Mirrored Wardrobe door too short. How do I order a replacement?

Please refer to our Contact Us page to make a request or contact our Customer Service Department by calling (800) 382-1156.

Where on your site do you have color samples of the metal frames you offer?

Please refer to the Products page to see the available finishes.

Where on your site do you have samples of your glass options for Shower Enclosures?

Please refer to the Duratuf? Tempered Safety Glass page to see the available options.